Refund and Returns Policy
1. Returns Eligibility
We strive to provide high-quality sewing machines and accessories, but if you are not satisfied with your purchase, you may request a return under the following conditions:
- The product must be unused, undamaged, and in its original packaging.
- Returns must be requested within 7 days of delivery.
- Items such as customized machines, special orders, or clearance items are non-returnable.
2. Refund Policy
- Full Refund: If the product is defective or damaged during shipping, we offer a 100% refund or a replacement.
- Partial Refund: If the return is due to personal preference, a restocking fee may apply.
- Refunds will be processed within 7-10 business days after inspection and approval.
3. Return Process
- Initiate a Return: Contact our customer support team at [your email/contact details] with your order details.
- Return Approval: Once approved, you will receive return instructions.
- Ship the Item: The customer is responsible for return shipping costs unless the item is defective.
- Refund/Replacement Processing: After inspection, we will process your refund or send a replacement.
4. Exchange Policy
We allow exchanges for defective or damaged products. If you wish to exchange an item, contact us within 7 days of receiving your order.
5. Cancellations
- Orders can be canceled before shipment for a full refund.
- Once shipped, cancellations are not possible, and the return policy applies.
📞 For assistance, contact us
